How to Implement ITIL In Your Organization

Notification of conferences and seminars which focus on, or include, ITIL content
Post Reply
User avatar
Posts: 10
Joined: Tue May 08, 2018 8:00 pm

Fri May 11, 2018 2:51 am

Following are the steps you have to follow if you want to implement ITIL in your Organization:

1. Building Capability, Understand ITIL and go for Foundation Certification

If you want to implement ITIL methodology in your organization or become an ITIL implementer in your current organization then first you have to understand the ITIL methodology or process and its concepts, best practices. It is always recommended to attend ITIL foundation training than the only certification. As in training lot of practical examples are covered along with theory.
Training is usually delivered by industry expert trainers who have more than 20 – 25 years of experience under their belt, and they share best practices, actual case studies, real-life example

2. Do a Gap analysis and Identify the quick wins (Remember 80:20 rule)

The basics of Gap analysis are the doing comparison between the actual performance and the potential or desired performance and if the actual performance is lower than desired performance cause has to be identified e.g investment, manpower, technology investment.
Pareto analysis technique is very effective here. The 80:20 rule states that 20 percent of the inputs or activities are responsible for 80 percent of the outcomes or results. By doing a gap analysis and applying 80:20 rule you can find the root cause of your low performance and find a fix to solve these issues.

3. Get Buy-in from the management and design or tailor the processes

A management buy is about agreeing to support something or accepting a decision(to Tailor the process) or action as something you could be a part of.
Process Tailoring:
“One Size Fits All” doesn’t always fit
As best practices for one might not be best for another, thus they have to be tailored whenever you want to implement them in different environment (organizations)
Triggers for Tailoring:
• Organizations Experience
• Environment
• Industry being catered to
• The Kind of Service/Process being delivered
The following are some typical examples of process tailoring:
• Adding/removing Process activities and tasks
• Changing milestones, and outputs that would be made available at each milestone
• Responsibilities for review and approval (a RACI table is often useful)
Detailed procedures for reporting progress, performing measurements, managing requirements, managing change requests, etc.

4. Spread awareness and communicate the change

If you are changing/tailoring the processes or adding modifying the process then Communication plays an important role. Communication would be used for creating user awareness for the changes enabling wide use and acceptance of the updated/tailored processes.
5. Implement and monitor the change:
If all the procedure mentioned above performs accurately then you have to implement the changes and monitor the performance but while monitoring you have to concentrate on the new changes you have made. Because this might be your performance enhancer or performance degrader.

6. Optimization and Improvements

After successfully achieving the desired performance Constant monitoring of process and outcome is required for to finding new improvement opportunities As Sky is the Limit.

7. Deliver Value for customer delight

By optimizing resources and processes to deliver the right product or right service to the customer by delivering Best in class solutions to provide value for customer’s investment

Please give suggestion on comment if any

Any guidance would be appreciated

User avatar
ITIL Expert
ITIL Expert
Posts: 3639
Joined: Fri Sep 15, 2006 8:00 pm
Location: London, UK

Sat May 12, 2018 6:03 am


You cant IMPLEMENT ITIL at all. It is just a set of books with advice on how to do things

What you actually do is Apply ITIL to your IT Service Management processes

Get it right
John Hardesty
ITSM Manager's Certificate (Red Badge)

Change Management is POWER & CONTROL. /....evil laughter
User avatar
Posts: 10
Joined: Tue May 08, 2018 8:00 pm

Mon May 14, 2018 1:50 am


Thanks for your suggestion. Yes you are right and that’s what I explained their because we all know ITIL is not a any rule that you can implement in your organization, but it’s a set of best practices that you can implement in a process to make a process better.

Again Thanks for valuable response
Any Guidance would be Appreciated

Post Reply