ITIL case study!

Discussion of any ITIL or related issues that don't fit well into any of the above.
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Posts: 6
Joined: Mon Sep 12, 2011 8:00 pm

Wed Sep 14, 2011 5:33 am

Hi every body!

i am an iranian IT analyst,and my organizatrion decided to use ITIL for its functions,so i searched the net to find any case study about ITIL models,and advices,but i coulden't finde any comfortable one,if you have any please send me the links!

Thanks for your kind consideration.
Yours faithfully,

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ITIL Expert
ITIL Expert
Posts: 1894
Joined: Mon Mar 03, 2008 7:00 pm
Location: Helensburgh

Thu Sep 15, 2011 4:49 am

Could you be more specific about what you want to learn?

Is your organization not following up its decision by informing, educating and training the staff on the basis of the value it has identified in ITIL?
"Method goes far to prevent trouble in business: for it makes the task easy, hinders confusion, saves abundance of time, and instructs those that have business depending, both what to do and what to hope."
William Penn 1644-1718
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