Software Product Management

Discussion of any ITIL or related issues that don't fit well into any of the above.
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Posts: 1
Joined: Thu Jun 12, 2014 8:00 pm

Fri Jun 13, 2014 10:56 am

Is anyone aware of standards relating to Software Product Management similar to ITIL? Process/guides etc?
Thanks in advance

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ITIL Expert
ITIL Expert
Posts: 3639
Joined: Fri Sep 15, 2006 8:00 pm
Location: London, UK

Sun Jun 15, 2014 8:59 am


The answer is IT Depends.

First off, what do you mean by Software Product management ?

if it is customised applications, then the is the Software Development Lifecycle and the various ways a products is developed, tested and delivered

If it is supporting or installing a developed application, then the ITIL processes apply

Incident for faults
Problem for developing solutions for bug fixes
Change, Release & Configuration for the deployment, testing etc of the solutions to eventually production

the other processes fit in there some where

If you are talking about managing vendor software, then Change, Release & Configuration is the process

Windows, AIX / Linux patches, upgrades
Application patches,upgrades

would go through CCR
John Hardesty
ITSM Manager's Certificate (Red Badge)

Change Management is POWER & CONTROL. /....evil laughter
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Senior Itiler
Senior Itiler
Posts: 59
Joined: Thu Jun 04, 2015 8:00 pm
Location: Hyderabad ,India

Sat Jun 06, 2015 5:32 am

Product Management is different than service Management .Product Management is more into Software Development .CSPO course might help
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