Change Process question
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joesstlouis
- Newbie
- Posts: 2
- Joined: Sun Dec 13, 2015 7:00 pm
What is the general consensus on Change Requests. Should change requests be put in for incident type problems or just requests?
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joesstlouis
- Newbie
- Posts: 2
- Joined: Sun Dec 13, 2015 7:00 pm
How very rude of you to say that. Some of us are brand new to ITIL and haven't had the time yet to read all of the books.
No. You should not be asking questions as asinine as that
Read the ITIL books - even the Wikipedia has a good explanation of the processes - including change management
In addition, the purpose of Change management is to ensure that all changes are managed - whether they are incidents or problems
So, take time to read even a book on ITIL Foundation - you will learn a lot.
Read the ITIL books - even the Wikipedia has a good explanation of the processes - including change management
In addition, the purpose of Change management is to ensure that all changes are managed - whether they are incidents or problems
So, take time to read even a book on ITIL Foundation - you will learn a lot.
John Hardesty
ITSM Manager's Certificate (Red Badge)
Change Management is POWER & CONTROL. /....evil laughter
ITSM Manager's Certificate (Red Badge)
Change Management is POWER & CONTROL. /....evil laughter