Incident management best practices

[tommi]

Good morning Ladies and Gentleman ,

Hope that you all are very well today and ready for saving the world once again

I would like to raise a topic regarding best practice of incident management. I’m interested on your opinion how you work, what improvements you implement during your work which help you to speed up in your work, what tips you can give to new persons. Of course every project has its own process, however there are similar steps that we all need to stick. But after that discussion there might be ideas for new improvements which helps us all at the end…
How about your real life situation which was so impossible that you remembered till today ?

Let’s start a discussion how it looks in your company.
Ready ? Steady ? Go !

[tommi]

guys ? any comments on that ?

share your vision, the way of working

[UKVIKING]

Tommi,

ITIL is where Incident Management best practice is found.

Most if not all companies follow the basic principles of ITIL - either forced on them by their IT SM tool or forced on their chosen tool

[tommi]

thanks for your reply UKVIKING,

hope you are well today.

That is what i want to discuss, what tool is used the most, any hints that managers have that can help in their daily tasks, what reports help them to reach their kpi's and so on ... most companies used itil but non of them are using that in 100%, there is always some deviation from the rule.

[UKVIKING]

Tommi

Wrong location - this is not a highly active site - partly due to a GoG who will be un-identified

Your best bet in go into one of the LinkedIn ITIL Forums

GoG - Grumpy Ole Git