Hope that you all are very well today and ready for saving the world once again

I would like to raise a topic regarding best practice of incident management. I’m interested on your opinion how you work, what improvements you implement during your work which help you to speed up in your work, what tips you can give to new persons. Of course every project has its own process, however there are similar steps that we all need to stick. But after that discussion there might be ideas for new improvements which helps us all at the end…
How about your real life situation which was so impossible that you remembered till today ?
Let’s start a discussion how it looks in your company.
Ready ? Steady ? Go !