ITIL Service Desk Metrics

An open discussion on issues related directly or primarily to the service or help desk.
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Harvey
Senior Itiler
Senior Itiler
Posts: 40
Joined: Mon Oct 25, 2004 8:00 pm

Sun Feb 13, 2005 4:46 am

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E10
Newbie
Newbie
Posts: 2
Joined: Fri Aug 05, 2005 8:00 pm
Location: Brussels

Tue Aug 09, 2005 12:42 am

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ZRoth
Newbie
Newbie
Posts: 2
Joined: Wed Sep 07, 2005 8:00 pm
Location: Washington, USA
Contact:

Thu Sep 08, 2005 10:06 pm

"When music and courtesy are better understood and appreciated, there will be no war" - Confucius
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bossdrum
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Newbie
Posts: 2
Joined: Tue Sep 13, 2005 8:00 pm

Wed Sep 14, 2005 8:51 am

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wolfhard
Itiler
Itiler
Posts: 26
Joined: Sun Mar 13, 2005 7:00 pm
Location: Brussels, Belgium
Contact:

Tue Sep 27, 2005 12:52 pm

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javierarcal
ITIL Expert
ITIL Expert
Posts: 79
Joined: Thu May 26, 2005 8:00 pm
Location: Madrid-Spain

Wed Sep 28, 2005 4:03 am

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Diarmid
ITIL Expert
ITIL Expert
Posts: 1894
Joined: Mon Mar 03, 2008 7:00 pm
Location: Helensburgh

Thu Jul 23, 2009 5:21 am

"Method goes far to prevent trouble in business: for it makes the task easy, hinders confusion, saves abundance of time, and instructs those that have business depending, both what to do and what to hope."
William Penn 1644-1718
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BorisBear
ITIL Expert
ITIL Expert
Posts: 403
Joined: Sun Mar 09, 2008 8:00 pm
Location: Sunderland

Thu Jul 23, 2009 7:40 am

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UKVIKING
ITIL Expert
ITIL Expert
Posts: 3639
Joined: Fri Sep 15, 2006 8:00 pm
Location: London, UK

Thu Jul 23, 2009 7:46 am

John Hardesty
ITSM Manager's Certificate (Red Badge)

Change Management is POWER & CONTROL. /....evil laughter
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BorisBear
ITIL Expert
ITIL Expert
Posts: 403
Joined: Sun Mar 09, 2008 8:00 pm
Location: Sunderland

Thu Jul 23, 2009 7:47 am

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MBU
Senior Itiler
Senior Itiler
Posts: 70
Joined: Wed Dec 17, 2008 7:00 pm

Thu Jul 23, 2009 8:01 am

Michael B.

"I can't say it'll be better if it changes, but I can say it has to change to be good"
G.C. Lichtenberg (1742 - 1799)
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