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An open discussion on issues related directly or primarily to the service or help desk.
1 post • Page 1 of 1
Have you worked with clients that had an Electronic Media Tracking requirement to associate an incident with their tracking system. The help desk currently has a “button” from the Incident Mgmt tool that triggers an a tracking ticket which is populated with the incident number. We are working through various options including an integration or a separate process but the second option could lead to user-error and might be a compliance issue. I’d like to know if you ran into anything like this during your projects and/or what your recommendations might be.