Hello fellow servicedesk representatives.
I have been looking for an audit tool for windows that lets me remotely do anything to the user's computer, like install a printer, remove a service, view the local C:-drive etc, so that I don't have to remotely view their screens.
Any suggestions?
Best audit tool for remote audit?
- Stoltenberg
- Newbie
- Posts: 4
- Joined: Wed Sep 22, 2010 8:00 pm
please move this to the servicedesk forum 

This is more a question for a Microsoft techincal forum than for this ITIL non technical forum
There are probably tools that will allow this that for this
But, they usually not free, and moe than likely require an agent installed on the remote system
There are probably tools that will allow this that for this
But, they usually not free, and moe than likely require an agent installed on the remote system
John Hardesty
ITSM Manager's Certificate (Red Badge)
Change Management is POWER & CONTROL. /....evil laughter
ITSM Manager's Certificate (Red Badge)
Change Management is POWER & CONTROL. /....evil laughter
- Stoltenberg
- Newbie
- Posts: 4
- Joined: Wed Sep 22, 2010 8:00 pm
I was more interested in what the other servicedesk reps are using, and what they think are the best ones.
Again
This is an ITIL forum - not a technical nor a tool forum. My point still stands
Also, some / more than one / less than all Service Desks would farm this work out of the Service Desk and to a support group that would be dedicated to that O/S, platform or application
some / more than one / less than all service desks dont do that level of support
The support team uses RDP which does emulate some else's machine
This is an ITIL forum - not a technical nor a tool forum. My point still stands
Also, some / more than one / less than all Service Desks would farm this work out of the Service Desk and to a support group that would be dedicated to that O/S, platform or application
some / more than one / less than all service desks dont do that level of support
The support team uses RDP which does emulate some else's machine
John Hardesty
ITSM Manager's Certificate (Red Badge)
Change Management is POWER & CONTROL. /....evil laughter
ITSM Manager's Certificate (Red Badge)
Change Management is POWER & CONTROL. /....evil laughter
Stoltenberg
It is nothing to be sorry about. You asked a question which you wrote out quite well
The problem is that there maynot be an answer that would satisfy the question
Using remote tools / applications to update / add things to a laptop / desktop / etc can raise all sorts of issues and concerns
from a security point of view
from a change / release mgmt point of view
from a service usage point of view
Most companies - like the one I am at now - using Microsoft Active Directory and there are Microsoft centric tools to update / install software, configure things - printers, network drives, etc - as part of start up scripts - from within AD and the specific domains.
Thing is, while some if not most have had exposure, you need to talk with technical types - AD, AD scripts, wintel MCSE types and specialist. These you would find more likely at a microsoft forum or even technet
Note: there is nothing wrong in asking questions. The answers however, may not always match
It is nothing to be sorry about. You asked a question which you wrote out quite well
The problem is that there maynot be an answer that would satisfy the question
Using remote tools / applications to update / add things to a laptop / desktop / etc can raise all sorts of issues and concerns
from a security point of view
from a change / release mgmt point of view
from a service usage point of view
Most companies - like the one I am at now - using Microsoft Active Directory and there are Microsoft centric tools to update / install software, configure things - printers, network drives, etc - as part of start up scripts - from within AD and the specific domains.
Thing is, while some if not most have had exposure, you need to talk with technical types - AD, AD scripts, wintel MCSE types and specialist. These you would find more likely at a microsoft forum or even technet
Note: there is nothing wrong in asking questions. The answers however, may not always match
John Hardesty
ITSM Manager's Certificate (Red Badge)
Change Management is POWER & CONTROL. /....evil laughter
ITSM Manager's Certificate (Red Badge)
Change Management is POWER & CONTROL. /....evil laughter