New on here so firstly THANK LORD ITS FRIDAY!
Secondly does anyone know what you would put into a 'Customer Experience' survey.
OR does anyone have any examples or templates.
Muchos Gracias

So we are a MPS provider- so far Iv put
1. How effective we are in resolving calls over the phone with you?
2. How long it takes to place a Service Call?
3. How long it takes for an engineer to arrive after placing a Service Call?
4. How often we fix the problem at the first visit?
5. How well we update you with the ETA or status of engineer calls?
6. How long it takes to order consumables?
7. How long it takes for consumables to arrive
8. Overall, How satisfied are you with the Service you receive?
9. Do you have any other comments about the service that you receive?
4 possible responses:
Very Dissatisfied
Dissatisfied
Satisfied
Very Satisfied
Other than that my brain has flat-lined!