Sunview's ChangeGear Enterprise Suite

An open discussion on issues related directly or primarily to the service or help desk.
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Joseph_A_ServiceDesk
Newbie
Newbie
Posts: 1
Joined: Sat Nov 27, 2010 7:00 pm
Location: Boston, Ma

Sun Nov 28, 2010 10:04 pm

Hello,

I am looking to get in touch with someone that has had experience with ChangeGear. I have utilized BMC Remedy and Service Now, but this new tool seems very immature compared to what I've used before. Specifically, I am attempting to leverage fields for templates, but am unable to. Also, how to add additional fields or remove fields is alluding me. Advice?

Many thanks


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UKVIKING
ITIL Expert
ITIL Expert
Posts: 3639
Joined: Fri Sep 15, 2006 8:00 pm
Location: London, UK

Mon Nov 29, 2010 5:12 am

Joseph

Should you not go to a support site for the tool ?

This is an ITIL site not a tool support site
John Hardesty
ITSM Manager's Certificate (Red Badge)

Change Management is POWER & CONTROL. /....evil laughter
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