Sunview's ChangeGear Enterprise Suite

[Joseph_A_ServiceDesk]

Hello,

I am looking to get in touch with someone that has had experience with ChangeGear. I have utilized BMC Remedy and Service Now, but this new tool seems very immature compared to what I've used before. Specifically, I am attempting to leverage fields for templates, but am unable to. Also, how to add additional fields or remove fields is alluding me. Advice?

Many thanks

[UKVIKING]

Joseph

Should you not go to a support site for the tool ?

This is an ITIL site not a tool support site