I have been challenged to revamp the communications that my company use surrounding the major incident process.
A the moment we send out an SMS text to cells stating the service is down, then a pre-populated email message stating the outages basic details, then 30 minute updates via email, a final green/operational pre-populated email then a final SMS text saying its all ok.
The issue I am having is that going forward all updates must be bi-lingual (french & english) and the company do not have blackberries (3000 people with no BB's!

I'm thinking of using the new tool (VSM) that we are implamenting to send an initial SMS pointing the users to the tools bulletin boards for updates but the french issue makes it difficult (no french speakers in IT so need to be precanned)
So, how do you communicate your outages?