ITIL - ITSM Implementation
Your question does not make sense.
What do you think ITSM is?
What do you think ITSM is?
"Method goes far to prevent trouble in business: for it makes the task easy, hinders confusion, saves abundance of time, and instructs those that have business depending, both what to do and what to hope."
William Penn 1644-1718
William Penn 1644-1718
I know its a set of best practices for IT service Management but since there have been a lot of work on implementing the said work based on the ITSM standards, so i was wondering if there's some specific literature or guidelines for implementation of such systems that work on the suggested framework.
ITSM is an acronym for IT service management.
ITIL is a set of guidance as to ITSM best practice. This is not capable of being implemented, but of helping in the design of an ITSM management system.
ISO20000 is the "ITSM standard".
Since all this is about quality management systems, it does not have an IT architecture. There are computer based "tools" that can aid in aspects of the QMS and it is normal in an organization of any size and complexity to use such tools. But the only good way to choose the right tools is to define what you need first.
I still cannot understand what you mean by "an ITSM based solution". If you mean "an ITIL based solution for service management", then I don't believe in that. Your service management systyem (solution?) needs to be based on the service requirements of your customer(s).
ITIL is a set of guidance as to ITSM best practice. This is not capable of being implemented, but of helping in the design of an ITSM management system.
ISO20000 is the "ITSM standard".
Since all this is about quality management systems, it does not have an IT architecture. There are computer based "tools" that can aid in aspects of the QMS and it is normal in an organization of any size and complexity to use such tools. But the only good way to choose the right tools is to define what you need first.
I still cannot understand what you mean by "an ITSM based solution". If you mean "an ITIL based solution for service management", then I don't believe in that. Your service management systyem (solution?) needs to be based on the service requirements of your customer(s).
"Method goes far to prevent trouble in business: for it makes the task easy, hinders confusion, saves abundance of time, and instructs those that have business depending, both what to do and what to hope."
William Penn 1644-1718
William Penn 1644-1718