Opinions wanted on White labelled IT support

An open discussion on issues related directly or primarily to the service or help desk.
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Is a white labelled support company of use to a reseller?

Poll ended at Tue Apr 23, 2013 10:51 am

Yes
0
No votes
no
0
No votes
Couldn't care
0
No votes
 
Total votes: 0
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AGIL
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Posts: 2
Joined: Mon Apr 15, 2013 8:00 pm

Tue Apr 16, 2013 10:51 am

Please could you offer your opinion on a channel only white labelled support service? What makes it good, bad.. terrible? your experiences?

Resold and rebranded to sit behind a particular IT reseller, marketed as their own service, sold to end users.

1st -5th line support. All the usual particulars... web portal, marketing etc etc

I would be really greatful for your opinions.


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