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Opinions wanted on White labelled IT support

Posted: Tue Apr 16, 2013 10:51 am
by AGIL
Please could you offer your opinion on a channel only white labelled support service? What makes it good, bad.. terrible? your experiences?

Resold and rebranded to sit behind a particular IT reseller, marketed as their own service, sold to end users.

1st -5th line support. All the usual particulars... web portal, marketing etc etc

I would be really greatful for your opinions.