Opinions wanted on white labelled IT helpdesk

An open discussion on issues related directly or primarily to the service or help desk.
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Joined: Mon Apr 15, 2013 8:00 pm

Tue Apr 16, 2013 10:54 am

Please could you offer your opinion on a channel only white labelled support service? What makes it good, bad.. terrible? your experiences?

Resold and rebranded to sit behind a particular IT reseller, marketed as their own service, sold to end users.

1st -5th line support. All the usual particulars... web portal, marketing etc etc

I would be really greatful for your opinions.

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