Resolution time

An open discussion on issues related directly or primarily to the service or help desk.
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Joined: Sat Jun 01, 2013 8:00 pm

Sun Jun 02, 2013 9:46 pm

My application supports dont like to close tickets in Level 3, because the ticket is coming to them over your deadline.

They like to justificate all the tickets and this isnt the solution to the customer. What do you recommend me to solve this?


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