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Best help/service desk platform?

Posted: Tue Feb 03, 2015 2:40 pm
by Aaron_1984
I have evaluated many service/help desk platforms. my top option is freshdesk/service. However there is some limitations;
can't change or add ticket types
can't change/remove CI items or change the icon

is there a great alternative to Freshdesk/service, that has gone integration, price and ease of setting up. Also with the same good look and feel?

Posted: Wed Feb 04, 2015 2:12 am
by UKVIKING
Well if you evaluated a lot, what did you evaluation find

The issue is that what you use as critieria may not be the same criteria used for everyone else

also never heard of it

Posted: Thu Mar 05, 2015 8:15 am
by aartijune
Happyfox is simple and intuitive helpdesk software which is viable alternative to freshdesk. It includes all ticket features like adding, changing ticket status, priorities, due date etc.

Posted: Thu Mar 05, 2015 1:14 pm
by UKVIKING
LINKS