Ad blocker detected: Our website is made possible by displaying online advertisements to our visitors. Please consider supporting us by disabling your ad blocker on our website.
An open discussion on issues related directly or primarily to the service or help desk.
-
GobiSubash
- Newbie
- Posts: 1
- Joined: Sun Sep 11, 2016 8:00 pm
Tue Oct 25, 2016 5:48 am
Can anyone describe the process for handling cancel requests (Both Incident and Service Requests)
Regards,
GS
Last edited by
GobiSubash on Tue Nov 08, 2016 4:42 am, edited 1 time in total.
-
UKVIKING
- ITIL Expert
- Posts: 3639
- Joined: Fri Sep 15, 2006 8:00 pm
- Location: London, UK
Tue Oct 25, 2016 1:08 pm
yes
John Hardesty
ITSM Manager's Certificate (Red Badge)
Change Management is POWER & CONTROL. /....evil laughter
-
lsimonsen
- Itiler
- Posts: 5
- Joined: Mon Jan 30, 2017 7:00 pm
Tue Feb 07, 2017 11:50 am
I'm confused, in this situation what are you cancelling? Requests and Incidents can be resolved or closed without work or closed "unable to duplicate" things like that. Changes can be cancelled but incidents and requests should be closed/resolved and not "cancelled".
