Can anyone describe the process for handling cancel requests (Both Incident and Service Requests)
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An open discussion on issues related directly or primarily to the service or help desk.
3 posts • Page 1 of 1
I'm confused, in this situation what are you cancelling? Requests and Incidents can be resolved or closed without work or closed "unable to duplicate" things like that. Changes can be cancelled but incidents and requests should be closed/resolved and not "cancelled".