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Cancel Requests

Posted: Tue Oct 25, 2016 5:48 am
by GobiSubash
Can anyone describe the process for handling cancel requests (Both Incident and Service Requests)

Regards,
GS

Posted: Tue Oct 25, 2016 1:08 pm
by UKVIKING
yes

Posted: Tue Feb 07, 2017 11:50 am
by lsimonsen
I'm confused, in this situation what are you cancelling? Requests and Incidents can be resolved or closed without work or closed "unable to duplicate" things like that. Changes can be cancelled but incidents and requests should be closed/resolved and not "cancelled".