We spent some time studying the SID model from the TMF to help us in the modeling of our network and telecom services.
ln short, what is particularly interesting for us in this model is the service classification with the CFS (Customer Facing Service) and RFS (Resource Facing Service) types.
Each service has a specification (a name and some attributes) and can be instantiated.
We are trying some ITIL tools (e.g., iTop and Freshservice) and we want to implement the SID service concept.
What surprises us is that there is no mention of service instance in the tools we tried.
A service can be defined and then requested but not instantiated.
So, I'm wondering if a service can be viewed as a CI (so that we can instantiate it) or if ITIL considers a service request as an actual service instance.
Any help is welcome
