I hope you can help me on below
actually, I need to know once Incident been raised and been assigned to the appropriate support team to investigate the issue and provide their finding "resolution" of Incidents. so once support team provides their feedback, should they accept the (complete) an incident under their group or they should assign TT back to IT Service desk to get a confirmation from the user?
Thanks & BR
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An open discussion on issues related directly or primarily to the service or help desk.
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