Incident or Request?

An open discussion on issues related directly or primarily to the service or help desk.
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jroberts
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Joined: Sun Jul 19, 2020 6:55 pm

Sun Jul 19, 2020 7:02 pm

Incidents are both easy and not so much. A degraded service or outage sounds simple, right? We typically view this as anything that impacted one of our users or a service. So, if we we have an agent on an endpoint that isn't reporting back to us as we would expect, would you classify this as an incident?


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