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Incident or Request?

Posted: Sun Jul 19, 2020 7:02 pm
by jroberts
Incidents are both easy and not so much. A degraded service or outage sounds simple, right? We typically view this as anything that impacted one of our users or a service. So, if we we have an agent on an endpoint that isn't reporting back to us as we would expect, would you classify this as an incident?

Re: Incident or Request?

Posted: Wed Nov 18, 2020 1:50 pm
by Corde Wagner

I see that your question has been up for a while but I'm just now finding it. Did you get the information and feedback you were looking for by now? How is your incident process handling those situations now?