Break/fix versus Emergency

Discussion on issues related directly or largely to ITIL problem management.
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Irikangi
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Tue Mar 04, 2008 10:13 am



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UKVIKING
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Tue Mar 04, 2008 10:59 am

John Hardesty
ITSM Manager's Certificate (Red Badge)

Change Management is POWER & CONTROL. /....evil laughter
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