How to close a problem ticket that is used only to find RC

Discussion on issues related directly or largely to ITIL problem management.
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prasadabr
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Tue Apr 29, 2008 11:15 am



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Diarmid
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Tue Apr 29, 2008 1:43 pm

"Method goes far to prevent trouble in business: for it makes the task easy, hinders confusion, saves abundance of time, and instructs those that have business depending, both what to do and what to hope."
William Penn 1644-1718
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UKVIKING
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Tue Apr 29, 2008 2:17 pm

John Hardesty
ITSM Manager's Certificate (Red Badge)

Change Management is POWER & CONTROL. /....evil laughter
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prasadabr
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Wed Apr 30, 2008 10:22 am

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Diarmid
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Wed Apr 30, 2008 10:50 am

"Method goes far to prevent trouble in business: for it makes the task easy, hinders confusion, saves abundance of time, and instructs those that have business depending, both what to do and what to hope."
William Penn 1644-1718
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prasadabr
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Diarmid
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Wed Apr 30, 2008 1:08 pm

"Method goes far to prevent trouble in business: for it makes the task easy, hinders confusion, saves abundance of time, and instructs those that have business depending, both what to do and what to hope."
William Penn 1644-1718
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asrilrm
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Wed Apr 30, 2008 8:13 pm

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