What does Closing Known Error Records Mean?

Discussion on issues related directly or largely to ITIL problem management.
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khs666
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Wed Aug 06, 2008 10:55 am



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mnsmith
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Wed Aug 06, 2008 11:04 am

Mick Smith
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Diarmid
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Wed Aug 06, 2008 11:09 am

"Method goes far to prevent trouble in business: for it makes the task easy, hinders confusion, saves abundance of time, and instructs those that have business depending, both what to do and what to hope."
William Penn 1644-1718
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