Incident management KPIs

Discussion on issues related directly or largely to ITIL problem management.
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viv121
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Thu Jun 04, 2009 10:30 am



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viv121
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Fri Jun 05, 2009 6:36 am

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UKVIKING
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Fri Jun 05, 2009 8:10 am

John Hardesty
ITSM Manager's Certificate (Red Badge)

Change Management is POWER & CONTROL. /....evil laughter
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viv121
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Fri Jun 05, 2009 9:37 am

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Diarmid
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Fri Jun 05, 2009 12:57 pm

"Method goes far to prevent trouble in business: for it makes the task easy, hinders confusion, saves abundance of time, and instructs those that have business depending, both what to do and what to hope."
William Penn 1644-1718
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viv121
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Sun Jun 07, 2009 7:51 am

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Diarmid
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Sun Jun 07, 2009 2:47 pm

"Method goes far to prevent trouble in business: for it makes the task easy, hinders confusion, saves abundance of time, and instructs those that have business depending, both what to do and what to hope."
William Penn 1644-1718
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