Problem Resolution Scenario

Discussion on issues related directly or largely to ITIL problem management.
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SIFAR
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mnsmith
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Diarmid
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"Method goes far to prevent trouble in business: for it makes the task easy, hinders confusion, saves abundance of time, and instructs those that have business depending, both what to do and what to hope."
William Penn 1644-1718
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SIFAR
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Marcel
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Diarmid
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"Method goes far to prevent trouble in business: for it makes the task easy, hinders confusion, saves abundance of time, and instructs those that have business depending, both what to do and what to hope."
William Penn 1644-1718
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SIFAR
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Marcel
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ITILBDC
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Tue Dec 15, 2009 5:50 pm

I also agree with option B. A benchmark should be set & if that mark is met the problem should be considered resolved, the KEDB should be updated and the ticket should be closed out.

B) We should set up a benchmark for max number of miss-classified tickets and consider the problem to be resolved, if the stats are within its scope
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