Known Errors

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What is the more accepted definition of Known Error ?

1. A Known Error should only be recorded when the "true" root cause has been identified and proven with a tested work-around that can be used to stabilise and restore service until a permanet solution has been implemented
6
67%
. A Known Error can be recorded when the symptoms of a problem are known, the cause is known (not the root cause) and a work-around is available to be used. Once the true root cause is identifed then it can be documented in the Known Error and Problem rec
3
33%
 
Total votes: 9
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Caperz
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Last edited by Caperz on Fri Jul 24, 2009 3:46 am, edited 1 time in total.


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Caperz
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eisbergsk
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