Solutions Adoption

Discussion on issues related directly or largely to ITIL problem management.
Post Reply
User avatar
Kaps
Newbie
Newbie
Posts: 1
Joined: Tue Apr 06, 2010 8:00 pm

Fri Apr 09, 2010 4:13 am

We have identified some issues with our pro-active problem management trend analysis and are ready with solutions now we are in an end user education mode with the solution. The problem: Solution Adoption how do we go about it with the users??


User avatar
Diarmid
ITIL Expert
ITIL Expert
Posts: 1894
Joined: Mon Mar 03, 2008 7:00 pm
Location: Helensburgh

Fri Apr 09, 2010 5:19 am

Kaps,

have you agreed the solution with the customer?

Have you discussed with the customer how to proceed with implementation, particularly with regard to how users are affected and need to be involved?

I don't see how to answer further without knowing something about the nature of the problem, the nature of the solution and the nature of the users and their environment.

You do not even tell us whether the users belong to the customer organization or are "customers" of your customer.
"Method goes far to prevent trouble in business: for it makes the task easy, hinders confusion, saves abundance of time, and instructs those that have business depending, both what to do and what to hope."
William Penn 1644-1718
User avatar
viv121
ITIL Expert
ITIL Expert
Posts: 117
Joined: Fri Dec 14, 2007 7:00 pm

Fri Apr 09, 2010 9:25 am

Kaps.

Diarmid means what you you mean?
regards,

Vivek
"the only statistics you can trust are those you falsified yourself"
Winston Churchill
Post Reply