help needed - impending job interview

Discussion on issues related directly or largely to ITIL problem management.
Post Reply
User avatar
elbow
Senior Itiler
Senior Itiler
Posts: 36
Joined: Sun Feb 13, 2011 7:00 pm

Fri Apr 20, 2012 9:24 am

hello people

i have a job interview soon. they have posed a question..

Please give a power point presentation lasting no more than 10 minutes on "How you would introduce and initiate Problem Management process into a large organisation who does not currently have this process

how do i go about dealing with this as i have never implemented Pm before let alone done a presentation in interview.

Help is always very much appreciated
Many thanks :D


User avatar
UKVIKING
ITIL Expert
ITIL Expert
Posts: 3639
Joined: Fri Sep 15, 2006 8:00 pm
Location: London, UK

Fri Apr 20, 2012 3:21 pm

Elbow,

If you dont know.... why are you applying for the job ?

If any of us gives the details for the PPT, are we going to get the job

If not, are we then on the hook to assist you if you get the job and cant do the work
John Hardesty
ITSM Manager's Certificate (Red Badge)

Change Management is POWER & CONTROL. /....evil laughter
User avatar
elbow
Senior Itiler
Senior Itiler
Posts: 36
Joined: Sun Feb 13, 2011 7:00 pm

Sat Apr 21, 2012 3:25 am

UKVIKING

I have some ideas of course but wanted to check i was heading in the right direction. I like to think that every new job is a challenge otherwise why bother?
If you don't rise to meet them how do you improve and learn?

My CV is obviously good enough and i came here looking for some pointers from some helpful individuals passionate about what they do.

If anyonelse has any pointers, i would welcome them. Thankyou
User avatar
UKVIKING
ITIL Expert
ITIL Expert
Posts: 3639
Joined: Fri Sep 15, 2006 8:00 pm
Location: London, UK

Sat Apr 21, 2012 6:05 am

Elbow,

That is better.

Provide an idea of how you would here and the old timers - like me - will critique it.

That is the way you learn

If I tell you what to do, you dont learn
If you try yourself and get stuck, seek advice

A CV is merely a sheet of paper. It canfull of truths, half truths, exaggerations and even lies.

I am not saying that yours is

However, part of interview process is to separate the truths from the half truths or lies
John Hardesty
ITSM Manager's Certificate (Red Badge)

Change Management is POWER & CONTROL. /....evil laughter
User avatar
Diarmid
ITIL Expert
ITIL Expert
Posts: 1894
Joined: Mon Mar 03, 2008 7:00 pm
Location: Helensburgh

Sat Apr 21, 2012 7:37 am

I could take your place on the interview. I'd need an hour or two to sort out a presentation that coped with whether or not the organization actually understood what problem management was for. And the most important thing would be to establish what else they either didn't have (actually nothing - they already manage problems as well, or they would not be in business) or was inadequate to some degree.

John, don't shoot me if you think I've given too much away.
"Method goes far to prevent trouble in business: for it makes the task easy, hinders confusion, saves abundance of time, and instructs those that have business depending, both what to do and what to hope."
William Penn 1644-1718
User avatar
UKVIKING
ITIL Expert
ITIL Expert
Posts: 3639
Joined: Fri Sep 15, 2006 8:00 pm
Location: London, UK

Sat Apr 21, 2012 10:32 am

Nah, go for it
John Hardesty
ITSM Manager's Certificate (Red Badge)

Change Management is POWER & CONTROL. /....evil laughter
User avatar
elbow
Senior Itiler
Senior Itiler
Posts: 36
Joined: Sun Feb 13, 2011 7:00 pm

Sat Apr 21, 2012 4:24 pm

i am wondering if there is any set up at all and being concerned that they may have read somewhere that PM was something worth having but not fully undertsanding it's inputs and outputs too. I guess i should assume they have a fully functioning Service Management process in place and go with that.
User avatar
abu1
Senior Itiler
Senior Itiler
Posts: 30
Joined: Tue Oct 25, 2011 8:00 pm

Wed Apr 25, 2012 11:38 am

NHS jobs hey :wink:
User avatar
elbow
Senior Itiler
Senior Itiler
Posts: 36
Joined: Sun Feb 13, 2011 7:00 pm

Thu Apr 26, 2012 2:55 am

Abu1

you saw that or are you involved?
User avatar
abu1
Senior Itiler
Senior Itiler
Posts: 30
Joined: Tue Oct 25, 2011 8:00 pm

Fri May 18, 2012 10:43 am

how was the interview?
Post Reply