Templates for Problem management

Discussion on issues related directly or largely to ITIL problem management.
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Foundie
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Thu May 10, 2012 2:50 am

Hi Forummates,

Anyone could please help point to the problem management templates websites or useful hints/pointers about these templates. :)

Cheers


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Diarmid
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Thu May 10, 2012 4:03 am

It's rude to point.

Seriously, I doubt very much if there is an abundance of problem management templates in the public domain.

Hints and tips, I can do:

1. define the purpose, objectives and scope of your problem management system.

2. establish its policy regime.

3. identify the activities, authorities and controls required to be successful.

4. design the detailed procedures required to perform 3 under the constraints of 2 and within the framework of 1 above.

5. out of this design activity should fall any forms, lists, templates, etc. of use to you.

If you still prefer to use someone else's templates, then it will help if you also have access to their 1-5 above, so that you can see just how well they correspond with your own. Otherwise you are likely to start doing things according to templates, the purpose and appropriate context of which you will be guessing, and it is unlikely to be the same as your own.
"Method goes far to prevent trouble in business: for it makes the task easy, hinders confusion, saves abundance of time, and instructs those that have business depending, both what to do and what to hope."
William Penn 1644-1718
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Foundie
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Thu May 10, 2012 6:23 am

Diarmid wrote:It's rude to point.

Seriously, I doubt very much if there is an abundance of problem management templates in the public domain.

Hints and tips, I can do:

1. define the purpose, objectives and scope of your problem management system.

2. establish its policy regime.

3. identify the activities, authorities and controls required to be successful.

4. design the detailed procedures required to perform 3 under the constraints of 2 and within the framework of 1 above.

5. out of this design activity should fall any forms, lists, templates, etc. of use to you.

If you still prefer to use someone else's templates, then it will help if you also have access to their 1-5 above, so that you can see just how well they correspond with your own. Otherwise you are likely to start doing things according to templates, the purpose and appropriate context of which you will be guessing, and it is unlikely to be the same as your own.
Thanks Diarmid. I just asked for the templates to use as a guidelines only. Will modify according to my business needs and policy procedures..

Cheers
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Diarmid
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Thu May 10, 2012 11:23 am

How will you spot the gaps?

It's much easier to notice that something doesn't quite fit than that something is missing. Many poorly designed templates will look plausible, but may well lack the important ingredients you may be most likely to miss yourself as well.

I rather feel that if you know enough about what you are doing to successfully modify someone else's templates, then you are nearly there and don't need them and the risks that go with them.
"Method goes far to prevent trouble in business: for it makes the task easy, hinders confusion, saves abundance of time, and instructs those that have business depending, both what to do and what to hope."
William Penn 1644-1718
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Boydness
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Fri Aug 03, 2012 1:47 pm

Foundie wrote:Hi Forummates,

Anyone could please help point to the problem management templates websites or useful hints/pointers about these templates. :)

Cheers
Are you asking about an example process that shows the tasks and associated RACI?

Or maybe the criteria that is established to define when a problem request should be initiated?


Boydness
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