risk management - is it an aid to proactive Problem manageme

Discussion on issues related directly or largely to ITIL problem management.
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Senior Itiler
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Joined: Sun Feb 13, 2011 7:00 pm

Tue Apr 23, 2013 5:17 am

From what i can gather, risk management is concerned with potential future effects of current decisions, while problem management deals with current effects of past decisions.

There is talk that risk management can be a great aid to proactive PM. I'm not hugely versed in RM, i wonder if anyone here uses it as a tool to aid their proactive work in PM?
Much appreciate any pointers

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Senior Itiler
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Joined: Fri Nov 02, 2012 8:00 pm
Location: Singapore

Wed Apr 24, 2013 3:10 am

The objectives I gave to my Problem Manager is to:
1. Track the root cause analysis.
2. Reduce the production major downtime and # of incidents.

His team may have the knowledge to determine the impact in Risk Management, but this is not their responsibility.
Luo, Tian-Hong (Ken)
Regional Operation Lead

ITIL Expert Certified
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