Problem closed - Known error still open

Discussion on issues related directly or largely to ITIL problem management.
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Senior Itiler
Senior Itiler
Posts: 36
Joined: Sun Feb 13, 2011 7:00 pm

Fri Sep 13, 2013 9:50 am

Hi guys

Does anyone know of a situation when a problem can be closed and the Known error left open?

Perhaps when the known error is an accepted risk?

Look fwd to any help, cheers!

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Posts: 14
Joined: Tue Jan 28, 2014 7:00 pm
Location: Delhi, India

Wed Jan 29, 2014 11:43 pm

There can be few occasions like,
- known error can not designed as per functionality
- Known error can accommodated into change but not yet approved.
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