Top 10 types of resistance to ITIL improvement initiatives

Discussion on issues related directly or largely to ITIL problem management.
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Joined: Thu Oct 24, 2013 8:00 pm

Fri Oct 25, 2013 12:38 am

I would like a discussion;
like which address the factors ' resistance to change ' against each of the 10 kinds of resistance;
1. No management commitment
2. Saying ' Yes ', but ' No ' meaning;
3. ITIL Never work here
4. Plan, Do, Stop ... ...No continual improvement focus
5. ITIL is the objective not what it should achieve
6. IT reputation it does not need to understand the business to make a business case
7. Never mind about following procedures just do what we normally do
8. Unable to specify the VALUE required by the business
9. Throwing (ITIL) solutions over the wall and HOPING that people will follow them
10. Everything has the highest priority according to the users


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Location: London, UK

Sun Oct 27, 2013 5:07 pm

John Hardesty
ITSM Manager's Certificate (Red Badge)

Change Management is POWER & CONTROL. /....evil laughter
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Joined: Tue Jan 28, 2014 7:00 pm
Location: Delhi, India

Sat Feb 08, 2014 4:28 am

This is very good list you put across. I face the same challenges regularly in my job and always a big activity to convince the customers.
~ Share the knowledge
Madhava Verma Dantuluri
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