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Discussion on issues related directly or largely to ITIL problem management.
- Posts: 2
- Joined: Thu Jul 18, 2013 8:00 pm
- Location: Cheennai
Could any one help regarding the topic "Core Incident" & "Driving" in incident management.
- Posts: 14
- Joined: Tue Jan 28, 2014 7:00 pm
- Location: Delhi, India
Core is the original incident/ticket and the driving is the subset of the activities.