Software product, valid problem closure scenarios

Discussion on issues related directly or largely to ITIL problem management.
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Posts: 1
Joined: Tue May 08, 2018 8:00 pm

Thu May 10, 2018 11:56 am

Hi everybody,

I am part of a Problems Management team of a Software Product,
looking for Best Practices documentation with valid options to close problems
because sometimes our team provides the solutions or Hotfix
to the customer and it could take long time for them to test it and approve to close.

Does anyone knows one URL or reference documents where I can get those Best practices to close Problems?

Thank you

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ITIL Expert
ITIL Expert
Posts: 3639
Joined: Fri Sep 15, 2006 8:00 pm
Location: London, UK

Sat May 12, 2018 6:03 am

Write your own as there are no real standards for this
John Hardesty
ITSM Manager's Certificate (Red Badge)

Change Management is POWER & CONTROL. /....evil laughter
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