Help towards a sample exam question from previous paper SLA

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Joined: Sun May 06, 2012 8:00 pm

Mon May 07, 2012 4:57 am

Write a Service Level Agreement (SLA) for the following service:

A geographical information system (GIS) used b 45 staff in a number of departments. The application is critical to the business for all departments

Make an assumptions neccessary to complete the SLA.

My view would be to jot down potential headings which are found within a SLA i.e.

Service Description
Service Availability
Service Scope
Change Management

Any potential advice?


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