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Discussion on issues related directly or largely to ITIL problem management.
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ssukhdip
- Newbie
- Posts: 1
- Joined: Tue Jul 16, 2013 8:00 pm
Wed Jul 17, 2013 1:44 pm
Hi,
I am new to updating Known errors.
I have created problems and have found the RCA.
I am using ITSM tool
Please let me know how i can create Known error in ITSM/HP SIM
If any documents are available, that would be very helpful
