Oh no, another "ITIL Foundation Certification" Thr

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Fri May 09, 2014 7:22 am

Sorry :roll:

Like many who have posted before me, and who will post after me, I am going to home study the ITIL Foundation Certification, and then take the exam via Prometric.

I have already purchased the ITIL Foundation book written by Liz Gallacher and Helen Morris, of which I am starting to read through today.

I have seen various postings on time taken etc to study. I am breaking it down into two 1 hour slots per day, so that I do not get over load, and so that I can digest what I have read. I intend on reading the book twice. Once to read it, the second time to study it. I currently work in a Desk Side support role so I am confident that I should not have too much trouble with passing this.

I have CBT Nuggets at my disposal which I also intend on watching and making any notes that I feel are useful.

I do not want to just pass the exam, I want to know everything I can so that I can align myself properly to the ITIL standards.

My question to all you lovely ITIL Community people, does my plan sound like a good, workable strategy? I am not interested in cheating my way through the exam, cheats always get found out, and I am sick of all of the people who have plastic certs without ever actually doing anything related to what they're "studying" for.

Thanks in advance.

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Wed May 14, 2014 10:48 am

Hi, TheAngryDog,

Your study approach might work for you - it's hard for me to be the judge. I, personally, learn well studying on my own and find "classroom" engagement to be difficult (we'll call it "easily distracted"). The so-called boot camp courses of 7-8 straight hours of content for four days then a test aren't my friend, though they have been successful for me in the past. I'd rather saw off a left toe.

On the other hand, several of my associates would despise a self-study course. Reading a book as dry as the topic of Service Management (sorry, it is, and it's my specialty) isn't going to take you on an adventure to Narnia. Classroom engagement works best for them.

Two key points to know about yourself are A) how you learn and B) the limits of your attention span.

That being said, I'd be most concerned about your confidence factor that you're gaining from your current role. From my experience, people tend to do the worst on the exam in the areas within which they are most familiar "on the job." You probably have a lot of experience with SLAs, Incidents, Problems, and possibly Changes. But do you? As in, do you have the "ITIL-topia" understanding in the way defined by the book or do you have experience in the way that these items are performed at your company? Remember, you're not being tested on how you do things - you're being tested on how the ITIL books say you should do things.

I published an article in the second half of last year that you might be interested in Forget What You Know About ITIL was inspired by a colleague's (actually several) recent experience with the ITIL foundations exam. When I achieved my first ITIL Foundations exam (v2 in 2007), I had a similar experience. Fortunately, I knew what to expect with v3/2011 and opted to take the full path rather than the bridge.

The best of luck to you as you pursue your certification!

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Sat May 24, 2014 3:50 am


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John Hardesty
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Change Management is POWER & CONTROL. /....evil laughter
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Sat May 24, 2014 8:34 am

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