kindly share with your ideas about prioritizing the incidents P1,P2,P3 and P4.
As matter of fact we are using the below
IMPACT Enterprise Branch/Site Multiple Users User
Very High P1 P1 P2 P2
High P1 P2 P2 P3
Medium P2 P2 P3 P3
Low P2 P3 P3 P4
we can't put a criteria to identify Enterprise and what the is very high
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Discussion of any ITIL or related issues that don't fit well into any of the above.
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