My first post so hope this finds u well
Branching out in a role to onboard a new customer wanting a desktop support function - this is my ownership to design etc
(Other parties are taking care of service desk and other areas)
I am experienced managing existing services but new to onboarding
Any thoughts on the process - what and where to apply my focus
Any known blogs or shared tools?
Please assume I know desktop pretty good - I’m kinda thinking an onboarding playbook type approach?
& I want to get those best practices down from experienced people rather than starting from scratch
- I can’t really get anything in house due to this being a new area of business for us
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