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An open discussion on issues related directly or primarily to the service or help desk.
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Portto
- Newbie

- Posts: 1
- Joined: Wed Jan 30, 2019 1:10 pm
Wed Jan 30, 2019 1:52 pm
I am looking for a major incident tabletop exercise that someone on my team could lead the rest of our team through. Does anyone have or know of anything? Thanks in advance.
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TheITILDoctor
- Itiler

- Posts: 12
- Joined: Tue Jan 08, 2019 12:56 pm
Tue Feb 05, 2019 8:44 am
Great question - tabletop exercises are a good way to have everyone walk through a procedure to ensure learning and shared understanding. In my experience however, the development of tabletop exercises is usually customized for a particular client, due to the likely unique situations and criteria found with that client.