Business Analyst w/ ITIL opening (Dallas, TX)

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Joined: Sun Nov 14, 2010 7:00 pm

Mon Nov 15, 2010 1:57 pm

If interested in the project below please contact me at

Location: Dallas, TX
Length: 6 months contract to hire
Start: ASAP

Services or Detailed Task/Work Requirements

Client is responsible for implementing and maintaining an ITIL based Service Management Program across numerous data centers. There are several new process implementations on the schedule as well as several process improvement projects ongoing. This position requires an experienced business (process) analyst, with extensive technical writing skills, to work with our ITIL Architect, project team and project manager, to complete the project deliverables on multiple simultaneous projects. Projects involve extensive requirements gathering and analysis and extensive technical writing according to stringent documentation standards.

Job Description:

The Business Analyst/Technical Writer position will, under minimal direction:

Formulate and define process scope and objectives based on both user needs and a good understanding of information technology and business processes, in alignment with the ITIL best practice framework
Act as a liaison between client and technical solutions/ support groups, using advanced communication skills to elicit, document, analyze and validate client requirements
Apply extensive knowledge of the client's business and industry to develop requirements specifications
Document requirements, and translate into proper system requirements specifications using high-maturity methods, processes and tools
Develop visualization, user experience and configuration elements of solution design
Execute and coordinate requirements management and change management processes
Develop and maintain internal and external relationships to support management of scope and expectations
Participate in proposals, feasibility studies, implementations, and new process development
Operate as a team member and as a team leader when required
Advise on methods to improve business processes
Consider the business implications of the application of technology to the current and future business environment
May lead the training of clients and peers

Skills Required

The following skills and experience are mandatory:

6 or more years experience of direct and dedicated business analysis
Knowledge of and experience with the ITIL framework
Advanced technical writing skills

Essential skills:

Requirements elicitation via interviewing
Requirements determination using structured techniques for documentation, analysis, evaluation/ validation
Decomposition of high-level information into details
Abstracting low-level information
Distinguishing requests vs needs
Distinguishing requirements vs. solutions
Classifying/ prioritizing requirements
Ensuring consistent understanding across users, designers and testers
Business process modeling of current state and desired/ future state processes
Defining and managing scope and client expectations, requirements change management and traceability
Identifying and mitigating risks
Applying creativity to solving complex problems
Building relationships and working collaboratively
Effective verbal/ written communication; experience in an industry domain
Developing structured user manuals and training
Visualization and business rules modeling
Develop and executing acceptance test plans

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