Definition of a CSI Item

Discussion of any ITIL or related issues that don't fit well into any of the above.
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GOC
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Wed May 21, 2014 10:51 am

Hi,

Would someone be able to give me a definition of a CSI Item? It when something becomes an CSI item and when it's merely a task?

Regards,

GOC


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Newventure2014
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Tue Jul 29, 2014 9:35 am

In the context of incident management:

Category
Subcategory
Item
CSI could also be Continual Service Improvement
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Kranti
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Sat Jun 06, 2015 5:20 am

if you are very specific in ITIL CSI is continuous service improvement
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