Design of the systems that support your service

General discussion on all aspects of the IT Infrastructure Library (ITIL)
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Joined: Sun Sep 07, 2014 8:00 pm

Mon Sep 08, 2014 7:37 pm

Hi gurus,

where in ITIL should I find the design document that outlines how the system(s) that are there to support the ITIL service that we're offering are installed and configured? Perhaps a term for this as the architecture, something that informs ops people and support people as they perform their functions. I'm not thinking of the design of the service I think but rather of the appservers, databases, firewalls, etc, and how they are all plugged together and correctly configured into a working system.

Is it in fact part of the service design or is it part of the CMDB? Are there templates and/or examples?


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Tue Sep 09, 2014 2:05 am

It is quite obvious that you have no idea what ITIL is

I recommend that you personally read ITIL for Dummies or one of the official ITIL Foundation books or even better - read the 5 ITIL Books
John Hardesty
ITSM Manager's Certificate (Red Badge)

Change Management is POWER & CONTROL. /....evil laughter
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