ITIL KEDB tools

[rolo]

Hi,im analizing the implementation of KEDB tool and i would like to know if there are any tool available of this kind free or licenced?

thanks in advance, Rodrigo

[UKVIKING]

i would like to know if there are any tool available of this kind free or licenced?

yes to both

use google

[rolo]

UKVIKING, if i dont use google y cant writing here.

i find a lot of products that can be used as KEDB but any specifit for KEDB.

[UKVIKING]

Rodrigo,

You are asking a question that really cant be answered by any one here in this forum.

1 - A KEDB is a Known Error DATABASE.
2 - There are dedicated tools out there - some free some that require license. Hence the Yes in my post
3 - Because each tool has its own capabilities, the only way to find out about the tools is for you to use a search engine and do the following

1 - find the tool
2 - identify its capabilities
3 - document its license model

Repeat for a handful of

However, the issue u need to analyse is no the KEDB tool but the Incident & Problem mgmt. tool that would be used. Some IT SM tools have built in databases - config, KEDB, etc

Personally, a KEDB should be part of the incident mgmt. tool as it helps incident mgmt. primarily

[rolo]

UKVIKING, thanks for you answer its very useful.