Hi,im analizing the implementation of KEDB tool and i would like to know if there are any tool available of this kind free or licenced?
thanks in advance, Rodrigo
ITIL KEDB tools
i would like to know if there are any tool available of this kind free or licenced?
yes to both
use google
yes to both
use google
John Hardesty
ITSM Manager's Certificate (Red Badge)
Change Management is POWER & CONTROL. /....evil laughter
ITSM Manager's Certificate (Red Badge)
Change Management is POWER & CONTROL. /....evil laughter
Rodrigo,
You are asking a question that really cant be answered by any one here in this forum.
1 - A KEDB is a Known Error DATABASE.
2 - There are dedicated tools out there - some free some that require license. Hence the Yes in my post
3 - Because each tool has its own capabilities, the only way to find out about the tools is for you to use a search engine and do the following
1 - find the tool
2 - identify its capabilities
3 - document its license model
Repeat for a handful of
However, the issue u need to analyse is no the KEDB tool but the Incident & Problem mgmt. tool that would be used. Some IT SM tools have built in databases - config, KEDB, etc
Personally, a KEDB should be part of the incident mgmt. tool as it helps incident mgmt. primarily
You are asking a question that really cant be answered by any one here in this forum.
1 - A KEDB is a Known Error DATABASE.
2 - There are dedicated tools out there - some free some that require license. Hence the Yes in my post
3 - Because each tool has its own capabilities, the only way to find out about the tools is for you to use a search engine and do the following
1 - find the tool
2 - identify its capabilities
3 - document its license model
Repeat for a handful of
However, the issue u need to analyse is no the KEDB tool but the Incident & Problem mgmt. tool that would be used. Some IT SM tools have built in databases - config, KEDB, etc
Personally, a KEDB should be part of the incident mgmt. tool as it helps incident mgmt. primarily
John Hardesty
ITSM Manager's Certificate (Red Badge)
Change Management is POWER & CONTROL. /....evil laughter
ITSM Manager's Certificate (Red Badge)
Change Management is POWER & CONTROL. /....evil laughter