I'm studying ITIL V3 and trying to understand the concept of some FUNCTIONS in real world. Let's see:
This concepts are my understand:
1) Service Desk: this is like CALL CENTER, where a group of people help users to solve some problems.
2) Technical Management: this is like a group of EXPERT PEOPLE that plan what tools and resources use in IT.
3) Application Management: This is like managers that monitor all process. (i didn't understand very well what is it)
4) IT Operations Management: this is the group of people that will solve some problem in OPERATION, i.e: change a CABLE CAT5 to CAT6, upgrade a user computer with more MEMORY or HD.
So, i would like to know if my idea is correct or incomplete or wrong.
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